Cloudbeds is the leading platform redefining the concept of PMS for the hospitality industry, serving tens of thousands of properties in more than 150 countries worldwide. Built from the ground up to be masterfully unified and scalable, the award-winning Cloudbeds Platform brings together built-in and integrated solutions that modernize hotel operations, distribution, guest experience, and data & analytics.
Behind the Cloudbeds platform is a growing team of 750+ employees distributed across 40+ countries speaking 30+ languages. We are engineers and designers, hotel managers and travel agents, and experts on everything from big data to e-commerce to compliance. The Cloudbeds team comprises the brightest minds in technology and hospitality working to solve the industry's biggest challenges.
From the beginning, we've believed that our people are our greatest asset, so we founded the company as #RemoteFirst, #RemoteAlways with shared core values and tenets that allow our team to thrive. This means we:
- Embrace Remote First, Remote Always culture
- Hire the best people around the world;
- Prioritize our customers and results over titles
- Foster an inclusive culture that celebrates bold thinking and diverse perspectives;
- Offer open vacation time, flexible paid holidays, and company-wide mental health days;
- Provide access to professional development, including manager training, upskilling and knowledge transfer, and free access to LinkedIn Learning and other platforms
Together we're on a mission to power every property in the world and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar Associate Website Designer.
**Join Us as an Associate Website Designer and Jumpstart Your Career in Website Design!**
Are you passionate about web design and eager to embark on a fulfilling career in the field? If you've dabbled in website creation using platforms like Wix, Squarespace, or Wordpress, have a background in customer service, are a problem solver and have a knack for creating engaging content, then Cloudbeds is looking for you!
This entry-level position offers a unique chance to provide customer support to our existing website customers while actively contributing to the new customer setup and onboarding process under the guidance of our seasoned Website Design team
**Location**:Remote
**Working shifts**: 8 AM to 5 PM PST / 4 PM to 1 AM UTC
**What You Will Do**:
- Managing the support tickets through our ticketing system from live customers with published websites while maintaining the required SLA
- Manage all records and upkeep all task management systems related to websites services
- Taking customer scoping, content collection, and revision calls then coordinating the customer requirements with website designers
- Gathering property details and website requirements then organizing the information for the website designer's reference
- Proactively communicating with customers and providing timely updates on the project progress
- Managing multiple account timelines, completion of requirements, and communicating priorities with the website designers to meet deadlines agreed with the customer
- Overseeing the timely completion of website builds and ensuring that the quality of the website meets the customer requirements
- Assisting the customer in acquiring domain names, updating domain settings, and publishing websites
- Assisting website designers in onboarding customers: Editing the published websites based on the requirements of the customers using our in-house website builder
- Investigating website errors, cases, or supporting, researching, and suggesting website support process improvement
- Using a consultative approach in maintaining our high quality, professional, hospitality websites and communicating with all customers
- Resolve, handle customer complaints, and ability to handle deadline-driven pressure
- Handling the creation of landing pages or single page websites
- Managing internal escalations and coordinate with internal teams to give website onboarding updates or resolve customer concerns
- Using tools (AI) to create visual elements or content that are in line with our customers' branding
- Proofread content and correct errors
- Staying up to date with website trends and website development techniques that are most most effective in engaging consumers
**Key Competencies include**:
- Creative, has a keen eye for design, and high attention to detail
- Effective execution of several website updates with varying processes in a timely manner
- Effective communication and Emotional Intelligence: outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
- Able to lead and collaborate with a diverse team of different personality types
- Open to general changes, improvements and process updates
- Highly organized, can handle result-driven pressure, proactive, self-starter, and team p
