.Mexico City, Mexico | Posted on 10/03/2023Industry: Nonprofit Charitable OrganizationsJob DescriptionRole Context:The Wadhwani Skilling Network (WSN) program empowers students to acquire, sustain and progress in family-supporting jobs through sector-agnostic core and professional employability skills, sectorial employability skills, and job-role skills.
This program has a mission to ensure sustaining wages for two million, empower 10 million to improve employability and job progression, and accelerate the digital transformation of a few thousand training/skilling organizations by 2030.
WGO provides an integrated digital offering with a rich library of CORE and DEEP (future-job role) skill content, technology & wraparound services with full learner flexibility across career-advisory (counseling), learning, tutoring, placement, and post-placement (progression), in partnership with private and government players.This role is responsible for the success of various stakeholders like students, trainers, and partners by engaging with the operations team to support and manage various operational duties.
The role will also be responsible for driving skilling initiatives across the nation and working with different stakeholders like government, vocational education & skill development institutes, and employers.Job Responsibilities:Set up the Helpdesk for the program and ensure efficient operations of the Helpdesk.Listen to students' concerns, issues, and questions.Resolve students' concerns and answer students' questions to your best ability.Monitor learner progress and provide feedback to help them improve their performance.Collect and analyze data to evaluate learner success initiatives' effectiveness and identify improvement areas.Define processes and SLAs for smooth operations.Plan and manage career counseling sessions.Recommend and implement process improvements and documentation.Network & community management.Plan, organize, and manage digital events.Carry out weekly/monthly enrollment drives to deliver on the target.Maintain all relevant data, carry out analysis, and publish various dashboards as management requires.Responsible for driving the outcomes and outputs from the beneficiaries.Skills & Experience:3-5 years of experience in operations management/helpdesk management, B2C, education/skilling ecosystem.Experience in education/tech industry and startup/remote environment.Excellent command of English, communication, and writing skills.Team building and management.Tech and scale-oriented; ensure the usage of thetechnology platform and think through how to leverage technology-based tools/portal for knowledge and information to begin with - evaluate existing portals + identify key required functions to serve our audience.Ability to work and make decisions in an ambiguous environment