.Â:At UL, we know why we come to work.:Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely!What youâll learn & achieve:- Process name changes, address changes, and file transfers gathers necessary documents or agreements and executes them in repositories.- Coordinates and develops customer relationships by handling customer inquiries on such topics as myUL Portal, opening new projects and supporting a smooth communication between customers and UL departments.- Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments.- Prioritizes customer needs, determines any special requirements- Coordinates as necessary with legal, accounting, sales, and engineering departments.- Organizes customer information by classifying and segmenting the customer, entering new or updated information into database, etc., using the Customer Relationship Management (CRM) system.- Updates file information in various internal systems.- Provides support for non-technical customer requests, including questions/issues such as inquiries, service requests and general UL information.What makes you a great fit:- Higher Secondary Education (High School Diploma)- Strong English and Spanish Skills.- One year of customer service or sales experience.- Demonstrated ability to respond appropriately to customer needs.- Successfully multi-task.- Ability to work effectively with a diverse team.- Other languages such as Brazilian Protuguese a plus.What youâll experience working at UL:- **Mission**: For UL, corporate and social responsibility isn't new. Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do.- **People**: Ask any UL employee what they love most about working here, and you'll almost always hear, "the people." Going beyond what is possible is the standard at UL. We're able to deliver the best because we employ the best.- **Interesting work**: Every day is different for us here as we eagerly anticipate the next innovation that our customers' create. We're inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world