.Overview:**_Role Purpose_**- The purpose of this role is to increase revenue, maximize processefficiency & cost-effectiveness, and ensure excellent customerexperience, through effective supervision of daily operations andpersonnel, contract compliance, resource optimization and capabilitydevelopment within an account._**_Do_**- ** Maximize process efficiency and cost effectiveness throughstrategic planning, contract compliance and governance mechanisms**- _ Strategy Planning with Senior Stakeholders _- Collaborate with leaders to provide strategic and operational plansassociated with the account- Plan the strategy for the coming years by identifying newgeographies for alternate revenue streams- Ensure a deep enough understanding of clients' individualexperiences to head off potential issues before they become problems- _ Contract compliance & adherence _- Ensure all SLA parameters are met in the account and maintain agreen card at all times- Review and drive appropriate actions/ systemic changes on internaland external audit findings to ensure no major non-compliances are cited- Monitor and review the account on various delivery parameters toensure quality delivery as per budget and timelines- _ Delivery governance in the account _- Understand customer goals and key performance metrics and ensureexceeding those goals throughout the project- Ensure a green card for all accounts in terms of performance andquality- Monitor and review delivery dashboards/ MIS across accounts to trackprogress and identify potential red flags- Participate and share account performance across operational,quality and fulfillment parameters with internal and externalstakeholders- Lead and manage project escalations, potential risks or earlywarning signs on project delivery to eliminate any revenue leakage- Ensure regular invoicing as per the contract terms and condition- Forecast and track key account metrics- _ Invoicing_- Timely submission of invoices to the client as defined in the SOW- Provide information required and resolve any invoicing issues raisedby the clien_t_- _ Collect and analyze statistics (costs, customer service metricsetc.)_- _ Assume responsibility of budgeting and tracking expenses_- **Ensure outstanding performance against key metrics mentionedin the agreement**- _ Regular cadence around contract compliance_- Evaluate performance with key metrics (accuracy, customer servicemetrics etc.)- Set direction for the team, track progress against targets throughregular cadence calls and course correct as require- Drive the focus of the team on quality and adherence to contractcompliance processes- Drive and implement structured cadence around quality, both processand transactional- Cadence with delivery lead to ensure margins are met and the accountnumbers are at par to what is committed- Weekly calls with WFM to ensure resource optimization, compliance tothe manpower numbers agreed in the contract, future planning in case oframp ups etc