Who we are.We are a team of passionate experts with a clear ambition: applying digital technology toadvance what matters for our clients and society.Together we createreliable and responsive digital foundations for the world's businesses, institutions, and communities.DELIVERY DIRECTORJob Overview: The single accountable delivery orchestrator and leader for integrated services delivered to their client. Applying execution discipline to ensure control and predictable results on Client Service Quality, Compliance & Security, Cost Management and Capabilities Building. This role involves managing delivery of contracted services through Atos operations teams and external contractors/vendors, implementing service delivery processes that meet business needs and service level agreements (SLAs), ensuring a high level of customer satisfaction and driving continuous improvement in service delivery.Key Competencies:Customer Focus: Deeply understands client needs and ensures services are aligned to meet those needs.Financial Acumen: Clear understanding and alignment of service delivery items, their costs, and corresponding revenue.Strategic Thinking: Aligns service delivery strategies with client business goals.Change Management: Capable of leading the team and clients through changes in processes, technologies, or organizational structures.Communication: Clearly and effectively communicates with clients and stakeholders at all levels.Performance Management: Sets clear performance expectations for the team and provides regular feedback.What will make you successful/or "Your X Factor":SDM Experience: +7 years of experience as SDM on Large Global Accounts in the areas of Infra Apps (Middleware / Database / Mainframe) with seasoned experience on Finance Management, Customer Relationship Management, Transformation & Innovation, and Service Delivery.Technical Knowledge in the areas of:Mainframe (z/OS, CICS, IMS, DB2, IDMS, Storage & Virtual Tape, Batch, ACM)OS2 – Tailored Account Processing ApplicationSCM – JAVA Application code managementMiddleware – WAS, JWS, IIB, IIS, JBOSS, MQDMS – FileNet, RightFax, Adobe Experience Mgr.Database – Oracle, SQL, DB2, Change Data Capture (CDC), Striim, Oracle Exadata, InformaticaYour Expertise:Bachelor's degree in engineering, Computer Science, Information System or related discipline.ITIL foundation certified, CITP or other professional body qualification.Demonstrate personal integrity, strong work ethic, and confidentiality.Communication: Ability to communicate effectively with people at all levels using fluent English.#LI-MEXICO #LI-REMOTE#J-18808-Ljbffr