Company Description
Esperanza is located in the private residential community of Punta Ballena near Cabo San Lucas. The five-star resort features 59 casita-style guestrooms and 96 spacious one- to four-bedroom villas with ocean and garden views that offer guests a barefoot luxury experience infused with the spirit of Baja California. Additionally, the resort features six restaurants, including the signature oceanfront Cocina del Mar with intimate outdoor terraces on the water's edge, The Spa at Esperanza, four stunning pools, tennis courts, access to world-class golf courses, a kids' club, a full-service pet program and an Auberge Adventures menu of Cabo-exclusive land and sea experiences.
Job DescriptionThe General Manager will be responsible for leading a team to drive extraordinary performance in all areas of the hotel operation. This role sets the strategic direction ensuring alignment with our luxury standards and values. Serves as the coach and champion of all team members, attracting new talent, developing their skills, and creating a positive and enriching culture on property. This role is a consummate host – serving as the Ambassador and key spokesperson for the hotel, nurturing relationships with team members, hotel owners and within the community.
Effectively managing the owner relationships on behalf of Auberge, to ensure the owners maintain trust and confidence in our stewardship of their assets.Oversee the development of the strategy and business plan to deliver on our mission of being the best-loved operator of one-of-a-kind luxury hospitality and experiences.Responsible for initiating, facilitating, and guiding well-designed and creatively curated guest experiences unique to the property through adventures, activities, classes, amenities, product selection, partner alignment, and space activation. Establishing and maintaining thematic stories and elements that influence and guide the property's guest experience.Develop the recruitment and employee branding strategy so that we are the employer of choice in the market. Build a rich culture of trust, pride and joy that will result in a high employee advocacy and engagement.Oversee the creation and successful implementation of the guest experience - Pre-Arrival, Arrival, During The Stay, Departure and Post-Departure to ensure that our guests report the highest levels of personal and customized services, and that our team is motivated and engaged.Oversight of OS&E, Uniform Program, Retail Program to ensure we are design-led in all our guest touch points.Ensure that accurate monthly forecasting is presented to ownership for financial planning.Be the sales champion and visible with most influential travel advisors, clients and media.Qualifications10+ years progressive experience in hotel operations management, specifically within a luxury resortProven expertise at successfully driving the performance of a luxury hotelExperience in driving sales & marketing, strong operations background within a luxury hotelStrong understanding of food & beverage operations within complex environmentsExperience overseeing residences and interacting with HomeownersAbility to build relationships with internal and external stakeholders, specifically hotel ownersBi-lingual English & Spanish highly preferredBS/BA degree in Hotel Management or related fieldAdditional Information
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
Our mission is to be the best-loved operator of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveller. Passionately local, experience-led, romantic, and stylish, these hotels hum with a vibrancy that is both refined and relevant.
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