Eaton's IS VEH VGNA division is currently seeking an Automated Transmissions Customer Service.What you'll do:Primary Function:The primary function of the Customer Experience Representative (CER) is to provide warranty support, direct and adjudicate product warranty repairs via phone and electronic communication for customers that utilize Roadranger services, and assist with aftermarket sales/promotions. This individual will help identify emerging trends that affect the customers experience with our products, use data analytics, and observations to drive product reliability and functionality improvements through the organization, create and deliver custom training to customer experience representatives based on his or her discoveries.Essential Functions:Deliver industry leading customer supportImprove the customers experience by improving customer up time and reducing the incident rateDocument all applicable customer contacts / warranty claims in related software systems.Assist in accurately determining failure root cause by utilizing diagnostic procedures, repair strategies, part requirements, labor hours, and technical or other assistance related to the repair.Assist with employee on-boarding and training as needed.Represent the Roadranger Customer Experience Center in cross-functional teams and project/as needed.Embrace continuous improvement and efficiency activities that lead to positive impacts to the businessAssist managers with building a cross-functional and flexible support organization to meet future support requirementsQualifications:Basic qualifications:Bachelor's Degree from an accredited institution (Engineering)Fluent in English (Advanced verbal and written)Minimum of 2 years industry experienceBasic knowledge of dealership/repair facility operationsBasic knowledge of transmission or gear train operationExperience in troubleshooting electrical systems containing sensors and actuatorsExperience with electronic troubleshooting methods, tools and SAE standardsExperience with Roadranger products or comparable productsAbility to work well in a team environmentPreferred:3-5 years of automotive, truck or heavy equipment experience3-5 years of customer service experienceWillingness to travel/relocatePassport and Visa, or ability to obtain one.Skills:Additional Information:Occasional Travel: up to 10% of time, once a year for training/meetingsFlexible work solutions: Review with Hiring ManagerShifts are 8 hours between M-F 8:00 AM – 7:00 PM ESTAbility to work flexible hours and occasionally weekendsWe are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.#J-18808-Ljbffr
