.About the Role:As a Motive Automotive Service Technician, you will be a key member of the Connected Devices/Hardware team. Both a technologist and a resourceful problem solver, the successful candidate will possess a deep understanding of Motive Hardware, industry best practices, automotive networking technologies and protocols, and optimal installation practices. You will be the role model to others for Motive Hardware knowledge and standards of quality. Fluent Spanish is required and there is 50% travel to Mexico.The ideal candidate will be a Computer Electronics expert, with a passion for Hardware and Automotive. Not afraid to own challenges and be hands-on with the Customers, Hardware, and its deployment life cycle.Motive is seeking a skilled Vehicle Protocol Technician to join our team. As a Vehicle Technician (Specialist), you will be responsible for installation, connectivity and feature quality of telematics devices within customer vehicles, ensuring high-quality data availability and reliability. You will play a key role in creating and delivering Technical Installation training and certification content surrounding vehicle connectivity. When critical telematics data fields are missing, you will inspect vehicles, collaborate with the larger telematics team, and provide solutions. This role offers a unique mix of hands-on technical work, customer interaction, and strategic project management, perfect for those passionate about technology's role in operational improvement. We are looking for candidates with a solid computer electronics background and hands-on experience in deploying hardware at scale to join our team. Automotive / Logistics experience is a plus. This role is ideal for an engineer who is a strong, independent worker ready to take on new challenges, and eager to work with cutting-edge technology.The person in this role will be required to travel 30-40% of the time.What You'll Do:Become Subject Matter Expert on the Motive Hardware, Software Product Suite, and Internal debugging tools.Become Subject Matter Expert on Motive Telematics solutions, Deployment, and Infield Analysis Practices.Provide strategic onsite presence to Install, Supervise, Troubleshoot, QA, and Support Motive Implementations.Proactively seek to increase telematics coverage through relationship management, onsite research, and outreach.Build and deliver installation partner training content and certification programs.Train & Certify Third Parties and Internal Teams on Motive Installation Standards.Key stakeholder in building and maintaining an online installation help center with articles, how-to guides, and additional resources.Ensure on-site efficiency and safety at all times.Collaborate closely with the Motive Field Engineering and Telematics teams, leveraging field experience to inform product enhancements, process improvements, and innovations