As a **Sales Support Coordinator**, you will support following up on pending orders, helping work through difficult questions related to contracts, or a customer-installed position, and helping follow up on billing questions, all working closely with the internal stakeholders.
This role will report to the Sales Manager for the Sales team they support.
**Responsibilities**:Completes administrative duties for the sales team, like scheduling appointments, answering customers' questions, and informing customers of their order statuses.- Create Commercial Policy.
and proposals with information regarding products, financials, terms, etc.- Post Sale follow-up.- Reporting & tracking, maintaining databases e.G.
sales, usage, online v/s print content.- Support implementation of new products/services.- Set up Onboarding call.- Create quotes in SalesForce.- Product Profile update program.- Reference call campaign.- Key goals include speed and quality of resolution, volume of tasks including customer interactions (individual and team-level) and customer satisfaction (individual and team-level)**Requirements**:Bachelor's degree.- Advanced English is mandatory.- Entry level professional roles requiring a discipline specific degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles, and concepts (1 - 2 years of experience in similar positions.
Ex.
Outbound Sales or Sales Support Analyst)- Basic understanding of the roles of relevant functional groups within own area- Applies general knowledge of business, developed through education, to make informed judgements.- Good understanding of the customer, customer needs and priorities.- Communicates information clearly, asks questions and checks for understanding.- Responds to routine or standard requests from internal or external customers.- Gains support from colleagues for ideas and initiatives.- Recommends changes to current processes in own area to respond to customer need.
**Location: Reforma, CDMX.
****Salary: 24k + bono anual****Salary**: $23,000.00 - $24,000.00 per monthApplication Question(s):- ¿Cuál es tu pretensión salarial?- Tu nível de inglés conversacional ¿es avanzado?