Explore su próxima oportunidad en una compañía perteneciente a la lista de Fortune Global 500. Visualice posibilidades innovadoras, disfrute de nuestra enriquecedora cultura y trabaje con equipos talentosos que lo ayudarán a ser mejor cada día. Sabemos lo que se necesita para llevar a UPS al mañana: personas con una extraordinaria combinación de habilidad y pasión. Si tiene las cualidades y el ímpetu para liderear equipos, hay posiciones listas para cultivar sus habilidades y llevarlo al siguiente nível.**Descripción de puesto**:**Job Summary**This position focuses on problem resolution by interfacing and communicating with internal and external customers. He/She prepares, consolidates, and audits various billing reports; maintains customer records and ensures systems are updated accordingly; analyzes source documents and reviews records for accuracy; distributes workload among associates and acts as a resource to assist in resolving their issues/questions. This position performs under broad guidelines.**Responsibilities**:- Organizes root cause analysis of systematic and procedural abnormalities causing customer rating and billing errors.- Develops, implements, assigns, and monitors action plans to ensure account problem resolution.- Identifies system and procedural opportunities to improve implementation efficiency and increase accuracy.- Identifies individual associate training needs.- Audits work performed by associates for accuracy and completeness.- Responds to customer inquiries as needed.- Communicates with internal and external customers concerning domestic and international complex issues.- Participates in projects as directed by management.**Qualifications**:- Proficient in Microsoft Office products, especially Excel- Strong organizational, time management, analytical, and problem solving skills- Excellent written and verbal communication skills- Ability to multi-task in a fast-paced environment- Experience with detailed research and analysis of a complex nature where established procedures may not exist- Prior billing experience - Preferred- Knowledge of multiple products, services, and business units - Preferred- Bachelor's Degree in Business related field - Preferred**Tipo de empleado**:Interno(a)UPS se compromete a proporcionar un lugar de trabajo libre de discriminación, acoso y represalias.