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**Descripción de puesto**:
**Job Summary**
This position performs collection responsibilities according to established procedures for various types of customers.
He/She impacts the organization by improving cash flow, minimizing delinquencies, reducing Days Sales Outstanding, and limiting bad debt exposure.
This position manages customer import billing requests and responses.
He/She has extensive contact with customers, outside agencies, and internal departments concerning issues impacting payment.
This position must have a knowledge of multiple products, services, or business units.
**Responsibilities**:
- Provides excellent customer service.
- Responds to customer inquiries within required service level agreement.
- Identifies, prioritizes, and resolves complex issues delaying payment.
- Develops, creates, and analyzes collection and accounts receivable reports.
- Updates customer and other stakeholder information using various software programs.
- Monitors and maintains assigned customer accounts.
- Submits recommendations to write-off account balances.
**Qualifications**:
- Bachelor's Degree or International equivalent - Preferred
- Bachelor's Degree or International equivalent in Business or related field - Preferred
- Proficiency in the use of Microsoft Office products
- Prior Collections experience
- Strong organizational and prioritization skills
- Basic negotiation skills
- Experience handling objections and gaining commitment - Preferred
**Tipo de empleado**:
Permanente
UPS se compromete a proporcionar un lugar de trabajo libre de discriminación, acoso y represalias.