.**Company Description**:At Intuitive, we are united behind our mission: we believe that mínimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect.We lead with inclusion and empower our team members to do their best work as theirmost authentic selves.Passionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together,let's advance the world of mínimally invasive care.Intuitive is looking to add to its Global AV team with an AV Engineer role based at our Mexicali campus. Be a part of a global team that oversees 600+ (and growing) Zoom Rooms and strides itself on operational excellence and the timely delivery of Audiovisual projects The AV Engineer role will oversee deployments and operations for collaboration spaces in our growing Mexicali campus.**DUTIES AND RESPONSIBILITIES**:- Oversee delivery and commissioning for AV projects both in and outside of Mexicali- Provide technical support for a wide variety of AV systems and associated compute devices.- Work with manufacturers and vendors to develop relationships related to equipment servicing (technical support, securing return authorizations, etc).- Work within an established IT Service Management framework to handle AV incident and ticket support.- Persistence to understand root cause of commonly encountered issues along with follow-through to implement solutions to permanently solve outstanding problems.- Provide a high level of customer support, including to internal executives and in training areas with external customers present. Develop on-going customer relationships, resulting in high level of customer satisfaction.- Create and maintain AV operations documentation, including but not limited to runbooks, maintenance procedures, end user training, and knowledge base articles