.The Cloud Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers via the phone, ticketing system, and automation. This role owns complex customer issues that may take several days or weeks to resolve and keeps our customers updated through every step of the process. Responsible for the support of internal and external customers on multiple platforms. Work with customers and other teams to troubleshoot customer environments to increase user satisfaction. Resolves customer issues, providing guidance and recommendations to increase efficiency and reduce customer incidents. Develops tooling and processes to drive and improve customer experience, creates playbooks, and provides mentoring on customer-related issues to support teams. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.Shift Available: Monday to Friday from 4 AM TO 1 PM CST.Key Responsibilities:Technical point of escalation to the Cloud Support and Engineering teams; resolving customer issues, working in collaboration with partners across the business, as required.Lead functional business continuity/transformational projects and customer engagements (both technical and non-technical), delivering key objectives for the Cloud Function.Monitor and provide maintenance for all related infrastructure.Ensure the control, integrity, and accessibility of the cloud environment for the enterprise.Lead tasks relating to system architecture enhancements, problem management, process improvement, reporting, and customer infrastructure.Lead Workload/Workforce Management and Optimization related tasks.Mentor and assist Rackers across the Cloud Function.Quality check development of technical training for all Rackers supporting Rackspace Supported CLOUD Products.Provide technical expertise underpinning communications targeting a range of stakeholders - from individual contributors to leaders across the business.Collaborate with Account Managers and Business Development Consultants to build strong customer relationships.Collaborate and share knowledge with other Engineers and Administrators on the support floor.Requirements:Bachelor's degree in Computer Science, Management Information Systems, or a related technical field.At least 2 years of recent experience working with AWS.Proficient knowledge of the AWS Cloud Platform.Proficient skills in at least one of the following languages: Node.Js, Python, PHP, Ruby, and Java.Proficient skills with git and git workflows.Proficient skills in leveraging CI and CD tools to automate testing and deployment.Proficient knowledge of Linux or Windows OS, including but not limited to: Server Failover Clustering, Active Directory, IIS.Intermediate knowledge of designing, building, implementing, analyzing, and troubleshooting distributed, highly available systems