B2B Bilingual Agent

If you are a motivated and passionate individual, join Sutherland today as a Customer Support Expert!In this role, you'll get to provide exceptional customer service to restaurant owners and managers by responding inquiries related to card reader issues, online ordering set up and much more. You will also navigate processes to properly escalate and coordinate customer responses according to company values.You not only will give away your experience and expertise with empathy, but you'll also expand your knowledge of hardware and POS software through trainings, articles, and everyday tasks.You'll thrive on this _roll _if you have:- Excellent verbal and communication skills (B2 English proficiency).- 1 year of experience in customer service (Business-To-Business strongly preferrable)- Technical savvy (understands or have used macOS vs. Android, Windows, etc.)- Basic Microsoft Office (Outlook, Word, Excel) experience required- Call center experience preferrable- Negotiation skills, able to engage and reach agreements with the clients.- Schedule availability- Restaurant industry familiarity preferrableWhen joining our team, you get:- Direct hiring and benefits beyond what's mandated by law- Competitive wage- Performance bonus- 40 hours per week (2 days off)- Pantry vouchers- Insurance for Minor medical expenses- Life insurance- Paid Training- Growth opportunities**Qualifications**:**- High school diploma or GED- Demonstrated ability to perform at a high level, to support our high volume of inbound calls- Excellent verbal and written communication skills; proficient reading skills required- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required- Prior customer service experience preferred