Back Office Agent

Join ContactPoint360 in San Pedro Garza García, Nuevo León.

We are a Canadian call center dedicated to delivering outstanding customer service experiences, and we're seeking talented individuals to join our growing team.

Responsabilities
- Maintain a positive, empathetic, and professional attitude to ensure a top-notch customer experience.
- Accurately log and document customer interactions and resolutions.
- Develop a deep understanding of our products and services to effectively resolve inquiries.
- Build relationships with customers and engage them by going the extra mile.
- Strong customer experience skill set.
- Excellent interpersonal skills and good energy.

**Requirements**:

- 6 months to 1 year of experience in a back office.
- Effective communication skills and a professional approach.
- Proficiency in using computers, Windows, Outlook, and MS Office.
- Advanced English skills.

What We Offer:

- Competitive base salary of $18,500 MXN.
- Attractive productivity bonuses.
- Full legal benefits, including life insurance and grocery vouchers.

Location: San Pedro Garza García, Nuevo León.