Back Office Customer Service (Chat Only)

This vacancy is in TIJUANA.** This is not a Call Center, is a Distribution center > Not sales position<, it's a Back Office Customer service role, assisting customers through E-mail, SMS, Chat, Web Base apps, Facebook, helping them with inquiries related to their orders, order process, order follow up, cancellation and troubleshoot.**To be working in site, this is not a remote or home office vacancy.RESPONSIBILITIESEnter customer orders (solve/get answers to ambiguities) in ERP / CRM softwareConfirm order shipping date, location, time for delivery, and other inquiries, regarding his order.Write proform invoicesCommunicate discrepancies with customer order (credit, MOQ, price, locations, number of products)Make sure orders are shipped; if not verify why and when it will ship.**REQUIREMENTS**:Bachelor's degree preferable, Unfinished ok, High school / Preparatoria - is a must.Experience in customer service (Industry preferable/ Call Center Acceptable)Good communication skills are needed for this position. (no slang)Fluent in English is a requirement for this position (spoken / written).Computer skills required. MacOS user level (preferable)No transportation issues -have own car (preferable).We offer:Work Schedule: -Tuesday to Saturday 8am to 6pm (Sunday & Monday off)- Sunday to Thursday 8am to 6pm (Friday & Saturday off)Job offer, direct hiring, full law benefits (declared entirely to IMSS) Punctuality + Assistance bonus, food vouchers.Tipo de puesto: Tiempo completo, Por tiempo indeterminadoBeneficios:- Estacionamiento gratuito- Vacaciones superiores a las de leyHorario:- Turno de 10 horasExperiência:- Call Center: 1 año (Deseable)Idioma:- Ingles (Obligatorio)