Back Office

Job Summary:
Key Responsibilities:

- Resolves complex questions/concerns and refer other inquiries to appropriate areas as needed
- Project Management: To initiate, execute, communicate and document projects as needed
- May act as a liaison to other departments where follow-up will be required to meet customers needs
- Assists in identifying process improvement opportunities
- Engages, inspires, educates and mentors, new hires and incumbents
- Collaborates with other areas to identify, analyze, and improve processes
- Inputs and tracks into the appropriate databases

Supervisory Responsibilities:
This job does not have supervisory duties

Preferred Qualifications:
Education and Experience
- High school diploma or equivalent experience
- 0-3 years of customer service experience, preferred call center experience
- 0-3 years insurance industry experience preferred

Certificates, Licenses, Registrations
- May require a Property and Casualty license, based on business unit requirements
- May require passing the SIE exam and obtain the Series 6 and 63 licenses

Functional Skills
- Advanced product knowledge and insurance regulations knowledge
- Excellent working knowledge of Allstate's systems required to perform the role
- Ability to sell and service policies (based on requirements of the department)
- Ability to diffuse customers and agents
- Excellent working knowledge of billing concepts and Allstate's billing systems
- Effective oral and written communication skills
- Intermediate problem-solving skills
- Ability to adjust schedule according to business need

Integon, a Great Place to Work, provides innovative technology and customer support services to major personal lines insurance providers, including Fortune 100 companies rated A+ (Superior), by A.M. Best, for financial strength.