Back Office

Job Summary:Key Responsibilities:- Resolves complex questions/concerns and refer other inquiries to appropriate areas as needed- Project Management: To initiate, execute, communicate and document projects as needed- May act as a liaison to other departments where follow-up will be required to meet customers needs- Assists in identifying process improvement opportunities- Engages, inspires, educates and mentors, new hires and incumbents- Collaborates with other areas to identify, analyze, and improve processes- Inputs and tracks into the appropriate databasesSupervisory Responsibilities:This job does not have supervisory dutiesPreferred Qualifications:Education and Experience- High school diploma or equivalent experience- 0-3 years of customer service experience, preferred call center experience- 0-3 years insurance industry experience preferredCertificates, Licenses, Registrations- May require a Property and Casualty license, based on business unit requirements- May require passing the SIE exam and obtain the Series 6 and 63 licensesFunctional Skills- Advanced product knowledge and insurance regulations knowledge- Excellent working knowledge of Allstate's systems required to perform the role- Ability to sell and service policies (based on requirements of the department)- Ability to diffuse customers and agents- Excellent working knowledge of billing concepts and Allstate's billing systems- Effective oral and written communication skills- Intermediate problem-solving skills- Ability to adjust schedule according to business needIntegon, a Great Place to Work, provides innovative technology and customer support services to major personal lines insurance providers, including Fortune 100 companies rated A+ (Superior), by A.M. Best, for financial strength.