.**Primary Purpose**:Responsible for processing requests received from internal and external customers and exception reports generated by the policy system.**Essential Duties and Responsibilities**:Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.- Process policy level requests such as endorsements, renewals, claims requests, reports, cancellations, returned mail and Department of Motor Vehicle requests and errors- Process policy level requests for Health such as association support, policy and billing questions, cancellation requests, updating customer profiles, processing billing adjustments/drafts, and refunds- Code agency mergers and partial book of business buy outs- Process less complex policy "clean ups" as a result of system issues Perform processing functions to include making decisions to follow up or refer when applicable- Identify document types and routes as applicable- Handle the majority of processing requests independent of a lead or supervisor- Share feedback when training opportunities are identified- Promote teamwork through consistency, reliability and group cohesiveness- Effectively communicate through oral and written communication- Provide superior service by delivering a WOW experience for all customers as a result of processing approach- Continuously consider process improvements and shares opportunities with Leadership- Complete administrative tasks such as entering daily productivity and time in Work Day- Follow work plans while maintaining an acceptable level of service, customer satisfaction and qualityJOB REQUIREMENTS**Minimum Skills and Competencies**:The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions