Back Office Supervisor

**Position Overview**:
The Back Office Supervisor will oversee and assist back-office employees in the performance of their job duties.

**Primary Responsibilities**:

- Manages a team of assigned back office associates and ensures they comply with client requirements through documented procedures, work instructions, and business rules.
- Organizes and oversees the schedules and work of assigned back office associates.
- Conducts performance evaluations that are timely and constructive.
- Handles discipline and termination of employees as needed and in accordance with company policy.
- Promptly requests approval from management for necessary staffing adjustments to meet daily productivity goals.
- Reviews work outputs by associates.
- Ensures that associates are informed about changes to company products and services.
- Collects data and prepares reports on customer complaints and inquiries.
- Prepares monthly reports summarizing the assigned back office team's performance.
- Identifies opportunities to update or improve back office procedures and makes recommendations to the Back Office Manager or other appropriate staff.
- Hires entry-level back office associates.
- Performs other related duties as assigned.

Tipo de puesto: Tiempo completo

Salario: $0.10 - $1.00 al mes

Prestaciones:

- Caja de ahorro
- Estacionamiento de la empresa
- Estacionamiento gratuito
- Seguro de vida
- Servicio de comedor
- Vales de despensa

Tipos de compensaciones:

- Bono de asistencia
- Bono de puntualidad

Educación:

- Técnico superior trunco o en curso (Obligatorio)

Experiência:

- dos: 1 año (Obligatorio)

Idioma:

- Inglés (Deseable)

Lugar de trabajo: Empleo presencial