.Flo Networks is a leading provider of telecommunications services between the US and Mexico.
We provide connectivity and managed services to Fortune 1000 companies, telecommunications, and cable companies over a fiber optic network that spans over 13,000 miles between both countries.
**The Role**:**The Responsibilities**:- Hardware replacement of faulty core network equipment.- Identify affected customer and backbone services for scheduled maintenance windows using the network inventory system.- Monitor backbone network alarms and proactively work on tickets in collaboration with other departments (Infrastructure & remote hands) to solve network issues.- Collaborate with Transport, Netops and NetEng departments on projects in order to accelerate knowledge transfer.- Educate, develop and train team members in technical and support center related areas.- Ownership and resolution of difficult issues that require assistance from other departments or vendors.- Document network changes in network inventory systems when a change in a circuit or service is needed in order to fix a problem.- Monitor peering & transit BGP sessions and work with internal and external peers to clear alarms.- Monitor BGPMON alarms, identify route hijacks and route leaks, and work with Netops department to solve BGP route issues.- Escalate tickets to internal departments (Netops, Transport, NeEng) or equipment vendors when the troubleshooting requires more technical expertise.- Collaborate with the logistics department to execute the RMA process when a faulty hardware must be replaced, providing technical evidence and information of the fault.- Open tickets with circuit and fiber providers when backbone segments are affected.- Manipulate backbone configuration (BGP, communities, IGP metrics) to load balance traffic in case fiber cuts events.- In case fiber cuts, run remote OTDR traces to identify the cut location and provide information to the NOC team.- Monitor optical transport infrastructure and proactively work in alarms.
Follow up with internal departments to ensure service goals are met.- Monitor and fix backbone interface flaps.- Monitor and fix interface errors (Inputs & CRCs) of core networks elements (IP & Transport).- Monitor and fix BFD alarms of the transport network.- Support escalations of the NOC L2 team.- Support software upgrades of the core infrastructure equipment.- Support escalation of enterprise services (SDWAN, managed security.- Support maintenance windows when a network segment or device will be affected.- Proactively audit the network infrastructure and core services.- Collaborate with third-party support and service vendors to ensure that the network stays operational.
**The Requirements**:- Bachelor's degree in Telecommunications, Computer Engineering, or related field.- +5 years' experience managing and delivering network infrastructure and connectivity.- Routing and switching technology experience