.Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta.Acuity Brands, Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de nuestros dos segmentos de negocio, Acuity Brands Lighting and Lighting Controls (ABL) e Intelligent Spaces Group (ISG), diseñamos, fabricamos y lanzamos al mercado productos y servicios que marcan una valiosa diferencia en la vida de las personas.Estamos posicionados en la intersección de la sostenibilidad y la tecnología. Nuestros negocios desarrollan tecnología que ayuda a ahorrar energía a nuestros clientes y reducir sus emisiones de carbono. Logramos el crecimiento a través del desarrollo de nuevos productos y servicios innovadores, que incluyen iluminación, controles de iluminación, soluciones de gestión de edificios y aplicaciones con reconocimiento de ubicación.Puede utilizar esta publicación para cargar su currículum e información.**Resumen del trabajo**:- Support and Manage- Ensure the customer is represented on the factory floor, every day- Manage a team of customer support professionals tasked with exceeding the ordermanagement expectations of our agencies and customers- Step-In, every day, to support the tactical needs of the team- Act as a point of escalation for both internal and external issues- Build valued relationships with our internal partners and support teams to drive ourtransformational efforts and achieve ABL's goal to "increase the industry service level"- Ensure collaborative work is in place with Production, Distribution, Sourcing and Productteams to deliver to customers´ expectations- Mentor- Guide team members on their career path, helping create plan that leads to positivegrowth/upward mobility- Make space for associates within the org to try and learn new things- Utilize Acuity's systems and processes for team member performance feedback andcoaching on a regular basis- Customers and Agents- Lead & participate in customer / job site visits; Particularly large or strategic customersto establish experience presence, firsthand experience to customer impact, and toreceive customer feedback for improvements on service and the overall customerexperience- Company Initiatives- Active owner of annual initiatives to increase the industry service level- Active owner of annual initiatives to improve team productivity- Active owner of annual initiatives to improve CX cultural norms- Technology you´ll leverage:- PowerBI. Some of the information you'll need is likely accessible in PowerBI. You'll want to have- Agile. Our agents (more so than customers) rely heavily upon Agile, the processes it enables,and the business rules it enforces. Prepare to develop breadth and depth in both the processes- and the technology.- Common CRM