.Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta. Acuity Brands, Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de nuestros dos segmentos de negocio, Acuity Brands Lighting and Lighting Controls (ABL) e Intelligent Spaces Group (ISG), diseñamos, fabricamos y lanzamos al mercado productos y servicios que marcan una valiosa diferencia en la vida de las personas. Estamos posicionados en la intersección de la sostenibilidad y la tecnología. Nuestros negocios desarrollan tecnología que ayuda a ahorrar energía a nuestros clientes y reducir sus emisiones de carbono. Logramos el crecimiento a través del desarrollo de nuevos productos y servicios innovadores, que incluyen iluminación, controles de iluminación, soluciones de gestión de edificios y aplicaciones con reconocimiento de ubicación.Resumen del trabajo:Support and Manage:
- Ensure the customer is represented on the factory floor, every day
- Manage a team of customer support professionals tasked with exceeding the order management expectations of our agencies and customers
- Step-In, every day, to support the tactical needs of the team
- Act as a point of escalation for both internal and external issues
- Build valued relationships with our internal partners and support teams to drive our transformational efforts and achieve ABL's goal to "increase the industry service level"
- Ensure collaborative work is in place with Production, Distribution, Sourcing and Product teams to deliver to customers´ expectations
- Continuously evolve the processes, structure, skills, and abilities of the backlog management team ensuring that everyone presents a common, expectation exceeding, experience to our customers
- Ensure those you lead are supported with training and resources to sustainably serve our customers while growing their respective careersMentor:
- Guide team members on their career path, helping create plan that leads to positive growth/upward mobility
- Make space for associates within the org to try and learn new things
- Utilize Acuity's systems and processes for team member performance feedback and coaching on a regular basisCustomers and Agents:
- Lead & participate in customer / job site visits; Particularly large or strategic customers to establish experience presence, firsthand experience to customer impact, and to receive customer feedback for improvements on service and the overall customer experienceCompany Initiatives:
- Active owner of annual initiatives to increase the industry service level
- Active owner of annual initiatives to improve team productivity
- Active owner of annual initiatives to improve CX cultural normsTechnology you´ll leverage:
- PowerBI: Some of the information you'll need is likely accessible in PowerBI