Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.- You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.- Conduent is searching Backoffice Analyst**(HOME OFFICE)**- Responsibility Statements- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.- Identifies customer needs by referring to case notes and examining each as a specific case.- Performs routine call center activities concerning business products and services.- Uses standard scripts and established guidelines while under supervision, to meet SLAs.- Provides customers with information that is specialized.- Communicates in a warm and empathetic manner.- Gathers all necessary information to update the database.- Escalates issues to senior levels, based on complaints or concerns.- Explains company policies to customers.- Responsible for the end-to-end resolution of customer issues.- Performs other duties as assigned.- Complies with all policies and standards.- Weekends always off- Schedule: 8-5 M-F- Language: Bilingual- Computer skills- Administrative skills- Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.- At Conduent, _- we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible._