Balam Guide - Butler

Job Description The Balam Guide will serve as the primary point of contact for the resort management and personal service, ensuring a seamless and sophisticated living experience for guests throughout different activities.
This role requires a blend of hospitality expertise, organizational skills and a strong commitment to service excellence.
  Qualifications · Previous experience in luxury hotels, private households, or similar roles in the hospitality industry.
· Excellent communication and customer service skills to interact effectively with colleagues, VIPS, owners and guests.
· Familiarity with formal dining and service etiquette, as well as event planning.
Knowledge of the LQA, Forbes, AAA and AMEX FH&R standards.
· Ability to manage multiple tasks and prioritize responsibilities efficiently.
· Strong critical thinking skills to address and resolve issues as they arise.
· Willingness to adapt to changing schedules depending on the specific needs of the resort.
· Familiarity with hotel management software (Opera) and communication tools.
· Bilingual (English and Spanish), additional languages are a plus.
· Handling Microsoft Office software and writing with professional etiquette Additional Information We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.