.The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.
Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.
The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:- Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research- Conduct basic analysis and research as well as workflow management- Support an expansive array of products and services- Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed**Qualifications**:- 1-3 years of relevant experience- Experience working in a business office or operational environment- Proficient computer and math skills with a focus on complex databases and spreadsheets- Demonstrates technical and administrative expertise- Consistently demonstrates attention to detail- Demonstrated knowledge of activities, policies, and procedures of a basic work area**Education**:- High School diploma or equivalentThis job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.
**PARA LA POSICIÓN REQUERIMOS**:- BACHILLERATO CONCLUIDO, con perfil Administrativo, contable o a fin- Conocimientos comprobables de WORD Y EXCEL (intermedio)- Analítico- DESEABLE Conocimiento de sistemas ADMWIN / ON DEMAND- Conocimientos básicos de contabilidad- Experiência en procesos de aclaraciones- Atento al detalle- Trabajo con alto volumen de información.- Autodirigido (Iniciativa)- Buen administrador de su tiempo- Hábil en análisis de datos- Manejo de documentos**EL OBJETIVO DE LA POSICIÓN ES**:- Identificar, analizar y resolver problemas clave del área.- Atender aclaraciones de clientes que realizan retiros o depósitos en efectivo o en cheques en ATM´s- Verificar si procede o no la aclaración- Brindar respuesta a los clientes conforme al análisis.- Realizar reportes de los realizado durante la jornada- Para el area de Aclaraciones Atms / Sabs- Realizar el proceso de atención de folios, dictaminación y validación**MODALIDAD Y HORARIO DE LA POSICIÓN**:- AV.
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1267, COL. LOS ALPES CIUDAD DE MÉXICO- SITIO- 8 a 17 h- Lunes a viernes**Job Family Group**:Operations - Core- **Job Family**:Operations Support- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer