The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.Responsibilities:Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research.Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed.Conduct basic analysis and research as well as workflow management.Support an expansive array of products and services.Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Qualifications:1-3 years of relevant experience.Experience working in a business office or operational environment.Proficient computer and math skills with a focus on complex databases and spreadsheets.Demonstrates technical and administrative expertise.Consistently demonstrates attention to detail.Demonstrated knowledge of activities, policies, and procedures of a basic work area.Education:High School diploma or equivalent.This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.PARA LA POSICIÓN REQUERIMOS:BACHILLERATO CONCLUIDO.Experiencia como Aux. Administrativo, contable o a fin.Conocimientos comprobables de EXCEL (tablas dinámicas/conciliación de cifras).Experiencia deseable en aclaraciones.Analítico.Atento al detalle.Trabajo con alto volumen de información.Autodirigido (Iniciativa).Buen administrador de su tiempo.Hábil en análisis de datos.Manejo de documentos.EL OBJETIVO DE LA POSICIÓN ES:Identificar, analizar y resolver problemas clave del área.Análisis y manejo de información para realizar el dictamen de una aclaración.De acuerdo con la narrativa del cliente considerando todos los elementos disponibles.Análisis de información de sistemas internos, externos, análisis de transacciones, etc.Tomar la decisión de forma adecuada con apego a regulaciones y reglas establecidas.EL HORARIO Y MODALIDAD DE LA POSICIÓN ES:SITIO: AV. REVOLUCIÓN NO. 1267, COL. LOS ALPES CIUDAD DE MÉXICO.HORARIO: 8 a 17 h, Lunes a viernes, con disponibilidad para laborar de manera ocasional días festivos o descansos con PHE.Job Family Group: Operations - CoreJob Family: Operations SupportTime Type: Full timeCiti is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View the "EEO is the Law" poster. View the EEO is the Law Supplement.View the EEO Policy Statement.View the Pay Transparency Posting.
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