The Ops Sup Team Lead is an entry-level management position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.
Responsibilities:Lead a small team by providing coaching and mentoring.Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms).Provide regular status updates for all project participants as well as creating presentations for steering committee updates.Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements.Serve as primary liaison between the key business stakeholder and technology.Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines.Create and facilitate training sessions, webcast demos, User Acceptance Test scripts, and business scenarios.Create, manage and maintain a project plan and act as the project manager for all follow ups across various departments.Work on multiple projects in parallel, focusing on continued delivery of regulatory client deliverables such as legal statements/performance reporting/advices/letters/notices for the America's region.Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.Qualifications: Previous relevant experience preferred (combination of education/experience).Proficient in Microsoft Office.Proactive leadership and motivational skills.Proven organization and time management skills.Demonstrated problem-solving and decision-making skills.Consistently demonstrates clear and concise written and verbal communication skills.Education: Bachelor's degree/University degree or equivalent experience.This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Experiencia requerida Título universitario/de licenciatura o experiencia equivalente.Ingeniero industrial, sistema, carreras a fin de informática y/o metodología de investigación (Relaciones internacionales).Experiencia en manejo de clientes internos.Participación en implementaciones de proyectos/incidentes.Atención de fallas en procesos operativos.Análisis a base de datos.Generación de reportes a alta dirección.Conocimientos de conceptos financieros básicos.Elaboración de Planes de Trabajo.Gestión de validaciones en ambiente de pruebas/Producción.Metodologías Waterfall y SCRUM + Agile (Deseable).Generación de diagramas a procesos operativos.Manejo de Jira/Confluence (Deseable).Manejo de Microsoft Office-intermedio.Administración de riesgos.Lugar de Trabajo (Domicilio Laboral) Avenida Revolución 1267 piso 7, Col. Los Alpes, Delegación Álvaro Obregón, CDMX.Observaciones Especiales Trabajo de Lunes a viernes con horario de 9:00 am a 7:00 pm con 2 horas de comida.Descanso Sábados y Domingos.Modalidad Hibrida.Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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