The Ops Sup Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.
Responsibilities: Lead the Operations Support department through delegation of tasks and responsibilities for multiple teamsConduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needsMonitor team's end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of proceduresContribute to development of new techniques, models, and plans within area of expertiseFacilitate alignment of the Operations Support infrastructure through focused technologies and processesEnsure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measuresProvide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situationsHas the ability to operate with a limited level of direct supervision.Can exercise independence of judgement and autonomy.Acts as SME to senior stakeholders and /or other team members.Ability to manage teams.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.Qualifications: 5-8 years of experience managing a teamExperience in analyzing business requirements, developing test plans, and discrepancy resolutionRequired Licensing/Registration: Series 7, Series 9, Series 10, and Series 63Ability to work unsupervised and adjust priorities quickly as circumstances dictateAbility to work under pressure and manage deadlines or unexpected changes in expectations or requirementsSelf-motivated and detail orientedProven organization and time management skillsDemonstrated problem-solving and decision-making skillsConsistently demonstrates clear and concise written and verbal communication skillsEducation: Bachelor's degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Funciones del puesto.- Sera encargado de realizar las siguientes actividades:
a) Tener a su cargo un grupo de trabajo que será el responsable de realizar el monitoreo de la operación de dictamen;
b) Generar sesiones con el grupo operativo y de control para crear controles nuevos o modificar los existentes
c) Dar seguimiento a los procedimientos e instrucciones de trabajo que se tienen para que estén actualizadas y crear nuevas en caso necesario;
d) Dar seguimiento al testing de los controles que se va a ejecutar en el área
e) Implementar el proceso de monitoreo de la operación
f) Dar seguimiento al capacity del área y solicitar todo lo necesario para que se elabore
g) Dar seguimiento a los proyectos del área
Requerimientos.- Licenciatura conlcuida o experiencia equivalente.Experiencia en AclaracionesHabilidad de análisis y síntesisHabilidades de NegociaciónBuen liderazgo con grupos de trabajoFacilidad para hacer networkingConocimiento de políticas de riesgo y controlIngles básicoJob Family Group: Operations - Core
Job Family: Operations Support
Time Type: Full time
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