.The Operation Talent Acquisition Support Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Talent Acquisition and Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Grupo Financiero Banamex operations support infrastructure and processes.**Responsibilities**:- Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams- Monitor team's end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of procedures- Ensure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measures- Provide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situations- Has the ability to operate with a limited level of direct supervision.- Can exercise independence of judgement and autonomy.- Acts as SME to senior stakeholders and /or other team members.- Ability to manage teams.**Some of the role´s responsibilities (not limited) include**:- Oversee the Talent Acquisition Operations Onboarding Support department in Mexico through a Vendor- Vendor Management- Ensure the integration between Workday and the payroll system (Oracle / HRMS) to guarantee the timely payment of the hires, including massive and specialized positions- Management of bulk hiring needs and special projects using distinctive system´s features- Oversee the daily operations of the local vendor in Mexico to ensure the quality of the third party´s deliverables- Monitor and ensure the accomplishment of Service Level Agreements- Guarantee the timely resolution of escalated cases on timely manner and provide the action plan to prevent similar errors in the future supported by the corresponding root-cause analysis- Adopt the migration and ensure timely completion of tasks and duties currently performed by other business units- Ensure vendor infrastructure capabilities such as technology, system enrollment and entitlements, etc.- Secure proper bill payment and review- Facilitate alignment of the Operations Support infrastructure through focused technologies and processes- Secure Controls and MCA protocols as well as Key Performance Indicators development and review- Contribute to development of new techniques, models, and plans within area of expertise with and End to End perspective- Contributes to resource planning, budget management and formulation of procedures.- Ensure compliance with government regulations corresponding to hiring process, mainly related to local Labor Law requirements