The Ops Sup Team Lead is an entry-level management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team.
The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes**Responsibilities**:- Lead a small team by providing coaching and mentoring- Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)- Provide regular status updates for all project participants as well as creating presentations for steering committee updates- Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements- Serve as primary liaison between the key business stakeholder and technology- Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines- Create and facilitate training sessions, webcast demos, User Acceptance Test scripts, and business scenarios- Create, manage and maintain a project plan and act as the project manager for all follow ups across various departments- Work on multiple projects in parallel, focusing on continued delivery of regulatory client deliverables such as legal statements/performance reporting/advices/letters/notices for the America's region- Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
**Qualifications**:- Previous relevant experience preferred (combination of education/experience)- Proficient in Microsoft Office- Proactive leadership and motivational skills- Proven organization and time management skills- Demonstrated problem-solving and decision-making skills- Consistently demonstrates clear and concise written and verbal communication skills**Education**:- Bachelor's degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.
**Job Family Group**:Operations - Core- **Job Family**:Operations Support- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster.
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