.The Ops Sup Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.**Responsibilities**:- Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams- Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs- Monitor team's end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of procedures- Contribute to development of new techniques, models, and plans within area of expertise- Facilitate alignment of the Operations Support infrastructure through focused technologies and processes- Ensure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measures- Provide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situations- Has the ability to operate with a limited level of direct supervision.- Can exercise independence of judgement and autonomy.- Acts as SME to senior stakeholders and /or other team members.- Ability to manage teams.**Qualifications**:- 5-8 years of experience managing a team- Experience in analyzing business requirements, developing test plans, and discrepancy resolution- Required Licensing/Registration: Series 7, Series 9, Series 10, and Series 63- Ability to work unsupervised and adjust priorities quickly as circumstances dictate- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements- Self-motivated and detail oriented- Proven organization and time management skills- Demonstrated problem-solving and decision-making skills- Consistently demonstrates clear and concise written and verbal communication skills**Education**:- Bachelor's degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.El Gerente de Control Sr. es responsable del seguimiento a la correcta ejecución de los lineamientos y definiciones que las regulaciones y políticas que aplican en los Servicios de Inversión, así como de contribuir al cumplimiento de procesos.El objetivo general de este puesto es supervisar y dar seguimiento a los clientes internos y asegurarse que el personal operativo ejecute las buenas prácticas de venta y tome decisiones correctas a través de la metodología de equilibrio de riesgos y recompensas