.The Product Manager provides leadership and supervisory responsibility for medium-sized operational/administrative team(s) of clerical/support employees. Good understanding of procedures and concepts within own technical/subject area and a basic knowledge of other areas in order to understand how they relate to own area. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/job family. Improves process efficiencies in support of unit objectives. Requires a basic conceptual/practical grounding in policies as they apply to the business. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Typically deals with variable issues with potentially broader business impact. Influences decisions through advice, counsel, facilitating services to others or through joint accountability for volume, quality and timeliness of end results. No direct responsibility for financial or resource planning. Work generally affects own team as well as other closely related work teams. Full supervisory responsibilities, including duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations as well as direction of daily tasks and responsibilities.Responsibilities:The Product Specialist provides drafting and delivery of crucial sales support to sales and service teams in the form of Request for Proposal "RFP" and Due Diligence Questionnaire "DDQ" completion, database maintenance, pitch book support, and other critical sales support assistance.Responsible for contributing to content library, as well as identifying opportunities for quality improvements.Ensure quality and consistency of all projects they work on.Respond to a variety of assignments across business, consultant questionnaires, and other projects deemed necessary to support sales efforts.Participate in planning sessions with the global team and, if necessary, with sales, product management, operations, subject matter experts, and senior management to gain understanding of the prospect and how to best position the RFP response. Meet proposal deadlines by establishing priorities and target dates and managing to them effectively.Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, Finance in order to ensure appropriate governance and control infrastructure.Build a culture of responsible finance, good governance and supervision, expense discipline and ethics.Appropriately assess risk/reward of transactions when making business decisions; and ensure that all team members understand the need to do the same, demonstrating proper consideration for the firm's reputation.Be familiar with and adhere to Citi's Code of Conduct and the Plan of Supervision for Global Markets and Securities Services; and ensure that all team members understand the need to do the same