The Fraud Ops Sr Manager is a senior management level position responsible for accomplishing results through the management of a team or department to drive fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.
Responsibilities: Manage one or more teams and a component of the fraud loss portfolioManage fraud losses and ensure the team supports the portfolio, and make decisions using a risk/reward and customer centric balanceMonitor execution of operational objectives, authorization detection strategies and goals for the fraud area, and help mitigate fraud lossesEvaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actionsProvide evaluative judgment based on information analysis in complicated and unique situationsDirect area supported and oversee the delivery of end results and budget management, and conduct resource planning activitiesEnsure essential procedures are followed and contribute to defining standards, and participate in change management initiativesAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.Qualifications: 6-10 years of experience in a related roleBasic knowledge of the industry requiredProven success in a similar positionDemonstrated ability to persuade and influence othersConsistently demonstrates clear and concise written and verbal communicationDemonstrated ability to remain unbiased in a diverse working environmentEducation: Bachelor's degree/University degree or equivalent experienceMaster's degree preferred------------------------------------------------------
Job Family Group: Operations - Services
Job Family: Fraud Operations
Time Type: Full time
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