.The Fraud Ops Sr Manager is a senior management level position responsible for accomplishing results through the management of a team or department to drive fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.Responsibilities:Manage one or more teams and a component of the fraud loss portfolioManage fraud losses and ensure the team supports the portfolio, and make decisions using a risk/reward and customer centric balanceMonitor execution of operational objectives, authorization detection strategies and goals for the fraud area, and help mitigate fraud lossesEvaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actionsProvide evaluative judgment based on information analysis in complicated and unique situationsDirect area supported and oversee the delivery of end results and budget management, and conduct resource planning activitiesEnsure essential procedures are followed and contribute to defining standards, and participate in change management initiativesAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.Qualifications:6-10 years of experience in a related roleBasic knowledge of the industry requiredProven success in a similar positionDemonstrated ability to persuade and influence othersConsistently demonstrates clear and concise written and verbal communicationDemonstrated ability to remain unbiased in a diverse working environmentEducation:Bachelor's degree/University degree or equivalent experienceMaster's degree preferredAdditional Requirements:Knowledge of private banking, high-net-worth clients.Attention to high segments.Handling operational incidents.Management of large work teams.Knowledge of operational fraud prevention is essential.Ensure Specialized Processes Fraud Operations correct processes execution, in order to comply with productivity and efficiency standards in terms of control and/or reduction of financial losses due to fraud.Plan personnel coverage according to workloads, in order to guarantee the penetration levels defined in management.Support and advise Supervisors for the correct execution of processes, in order to guarantee customers' complete satisfaction.Ensure information's timely delivery to comply with audit issues in order to guarantee committed standards.Validate systems' correct functioning as well as timely incidents' escalation, in order to provide continuity to daily operations.Lead team by implementing training, motivation, feedback and performance recognition programs for each member