-Job description
The key accountability of this role is to formulate the development, maintenance and launch of new channels, propositions and functionalities which may include mobile or internet channels. These channels may be for retail, business or commercial customers. The role of Manager eCommerce is a key management role within the GPS Global eCommerce function. With day to day management of Global eCommerce projects and revenue managment project, the role holder will be expected to implement projects in full accordance with the Group standard project methodology.
- Contributing to resource budgets and plans and formulating the development, maintenance and launch of new channels
- Supporting the positioning of the HSBC offering competitively, drive commercialisation as required
- Co-ordinating with other businesses and functions for new channel rollouts
- Supporting channel compliance with technology and legal regulation
- Participating in User Acceptance Testing and implementation for tools, systems and interfaces
- Contributing to the channel functionality of new or existing digital capabilities
- Gathering and reviewing client and business requirements for continuous improvement of digital channels
- Focusing on one or more digital products, platforms or channels
- May be in direct contact with customers or via Business Development colleagues
- Act as primary eCommerce Representative within projects by providing all stakeholders timely and regular updates
- Conduct all activities to fully align with the defined strategy for Global eCommerce products across both Commercial Banking (CMB) and Global Banking & Markets (GBM)
- Ensure the global competitiveness of Global eCommerce channels through effective and timely project implementation
- Drive on-the-ground implementation of key Global eCommerce initiatives including commercialisation of new and existing products, act as a focal point for regulatory response, BIB to HSBCnet migrations (where applicable), and client interaction.
- Be encharge and act as primary contact of the revenue managements contributing with knowledge to authomatized data process of all digital channel
Requirements
- Cash Management Business knowledge and experience.
- Experienced in defining and delivering strategic solutions.
- Able to establish credibility and rapport across teams and with stakeholders.
- Comfortable in leadership roles that are highly visible. Good communicator.
- Experienced in working with Financial Institution and Corporate customers.
- A self-starter, very highly motivated, who can work in a senior position with a small team of direct reports.
- Excellent networking, influencing and stakeholder management skills.
- Experience with project work, transformation activities and change management methodologies,
- Experience of working in a matrix environment, across multiple regions.
- Good attention to detail and conscientious.
- Graduate desirable.
- Strong knowledge of GPS channels and products Good level of English for medium to advanced understanding and communication
"At HSBC we expect our people to treat each other with dignity and respect, creating an inclusive culture that promotes equal opportunities. Our values define who we are as an organization and what sets us apart, we value difference, we move forward together, we take responsibility for our actions, we use good judgment, we do the right thing and we make things happen."
"At HSBC we are oriented to guarantee gender equality and constant training for our employees as well as the protection of their labor and social rights."