.We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Purpose and ObjectivesRISE with SAP brings together the solutions and services our customers need for a true business transformation, in one package. RISE with SAP S/4HANA Cloud, private edition is one of the key deployment options for our customers cloud transformation, providing a comprehensive cloud infrastructure and managed service offerings.Within the Customer Services & Delivery (CS&D) Board area, the mission of the Enterprise Cloud Services (ECS) Delivery organization is to run and operate SAP's private cloud offering.What you`ll doEnhanced Operations Service Specialist plays a pivotal role within the SAP ECS – Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.Ensuring Day to Day quality service delivery and defining, tracking, and achieving various ambitious service KPI and SLA's.Providing expert support for all Linux OS/Windows and Infra customer issues.Participate in Major incident handling, troubleshooting service request failures, downtime extensions, long running ongoing incidents for a customer.Quick responses during escalations, taking proactive steps to avoid escalations, identifying and driving initiatives to improve operation and stability.Root Cause Analysis for Service requests failures/outages, performance issues.Analyse root causes of failures in achieving the KPIS and define a corrective action plan.Coordinate and orchestrate the work between various teams with strong collaboration.Bring in Continuous Improvement Initiatives to address customer pain points.Streamline standard operating procedures by focusing on automation enhancements.Proactive Operation services for the customer.What you'll bringStrong experience in the administration of our cloud platform based on Linux operating systems in Azure, AWS and Google Cloud.Practical experience with OS operation, upgrades and security patching.Networking experience with TCP/IP, IP routing, NAT, firewalls.Experience with network services like DNS and LDAP.Good understanding of IT security, OS hardening.Experience in script programming (e.G., Shell, Perl, Python, Go) and with server automation tools (e.G. Ansible, CHEF).Experience with server operations in large environments and in public clouds.Experience in Problem Management, Root cause analysis methodologies.Education and Qualifications:8+ years of related professional experience.Bachelor's degree or higher in Computer Science, Engineering, Information Technologies Management.Cloud knowledge (e.G
