Basis Technology Services Senior SpecialistAt SAP, we enable you to bring out your best.
Our company culture is focused on collaboration and a shared passion to help the world run better.
We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Hybrid Role - Requires Office Days in Mexico City or Monterrey Summary SAP Enterprise Cloud Service is a public and private cloud managed services provider.
Within ECS Technical Operations, the Basis technology unit is responsible for 24x7 Application support and services along with adopting newer technology and automation to ease the day-to-day operations.
Expectations and Tasks As Operations Specialist, you are responsible for:
Ensuring day-to-day quality service deliveryDefining and tracking various service KPIs and SLAsDe-escalating ongoing escalationsWorking towards automating various day-to-day operational tasksPlanning, setup, implementation, and operation of SAP technologies achieving ambitious SLAsHandling on-call dutyProcess improvement on daily operational activitiesDriving projects and programsCoordinating and orchestrating work between teamsStrong collaboration with other units within and outside ECS unitsPreferred Skills 10+ years of work experience in Infrastructure and Basis administration10+ years of experience in service delivery in global teamsExperience in handling the Managed Service Delivery modelManaging operations and 24/7 delivery unitUnderstanding and working experience in SLA/KPI trackingFamiliarity with ITIL concepts of Service Management and Root Cause AnalysisUnderstanding of hyperscalers conceptsWorking experience in a global team with 24/7 supportDe-escalation experience on IT incidents and requestsManagement of multiple activities requiring cross-team coordinationNice to Have ITIL CertificationExecutive reporting experienceAble to communicate successfully at different levels of the organizationAbout the Team Current team size of 25 peopleGlobal team spread across Mexico and IndiaDiverse team with different levels of expertiseCombination of Technical and Operational delivery expertsBring Out Your Best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
We Win with Inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.
We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer.
We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to the Recruiting Operations Team: ******.
EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al.
), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 412950 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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