Company DescriptionJoin us at Accor, where life pulses with passion!As a pioneering leader in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.
While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.You will join a caring environment and a team where you can be all you are.
You will be in a supportive place to grow, to fulfill yourself, to discover other professions, and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, for your colleagues, and for the planet.Hospitality is a work of heart, Join us and become a Heartist.Job DescriptionSummary of Responsibilities:Reporting to the Guest Services Manager, responsibilities and essential job functions include but are not limited to the following:Responsible for the delivery of Guests' luggage, messages, and any other items for delivery within the HotelConsistently offer professional, friendly, and engaging serviceEnsure the timely and efficient transfer of luggage to and from the guest's roomEnsure the guest is familiar with their room upon arrival (e.G., temperature control)Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Bell CaptainAssist guests regarding hotel facilities in an informative and helpful wayFollow department policies, procedures, and service standards, including all safety policiesOther duties as assignedQualificationsQualifications:Previous customer-related experience an assetExcellent communication skills and a professional presentationStrong interpersonal and problem-solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast-paced environmentAbility to work cohesively with fellow colleagues as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesAdditional InformationAll your information will be kept confidential according to EEO guidelines.#J-18808-Ljbffr