.We don't think about job roles in a traditional way.
We are anti-silo.
Anti-career stagnation.
Anti-conventional.Beyond ONE is a digital services provider radically reshaping the personalised digital ecosystems of consumers in high growth markets around the world.
We're building a digital services aggregator platform, with a strong telco foundation, and a profitable growth strategy that empowers users to drive their own experience—subscribe once, source from many, and only pay for what you actually use.Since being founded in 2021, we've acquired Virgin Mobile MEA, Friendi Mobile MEA and Virgin Mobile LATAM (with 6.5 million subscribers) and 1600 dedicated colleagues across Chile, Colombia, KSA, Kuwait, Mexico, Oman and UAE.To disrupt for good takes a rebellious spirit, a questioning mind and a warm heart.
We really care about how to get things done and not who manages who.
We benefit from our diversity, and together, we disrupt the way we and others think about our lives for good.Do you want to exchange ideas, learn from each other and leave your mark on our journey?
This is the place for you.About the RoleWe are actively seeking an exceptional leader to take the helm of Head of Segment, a key role designed to steer Virgin Mobile revenues and KPIs comprehensively, with the responsibility of enriching all segment KPIs, channels, and P&L for Virgin Mobile.
This position encompasses the delivery of Segments strategy ensuring the segment vigorous growth and market penetration.What You Will Do:Segments Strategy: Develop and implement annual and quarterly segments strategies to grow the Virgin Segment, with the support of Market Intelligence, Brand, Pricing and Member Care.Value Proposition: Craft innovative acquisition, retention, loyalty, CLM and revenue-generating offers, promotions, products, and services, and map that value proposition into technology requirements, with the support of Pricing, Market Intelligence, Member Care and Sales.Channel Management: Oversee channel management and development, optimizing distribution and accessibility, with the support of the Sales and Trade Marketing, for online and offline sales.Customer Experience: Ensure exceptional customer experience across all touchpoints, reinforcing brand loyalty, with the support of Member Care, Sales Support and CLM.Loyalty & Retention Processes: Develop segments cross-functional processes to boost loyalty and retention, with the support of CLM, Pricing and Revenue Assurance.Analysis & Reporting: Evaluate and report on the success of segment initiatives, informing future strategies, with the support of Market Intelligence, Business Intelligence and Business Finance.Segmentation: Implement advanced segmentation strategies to target customers more effectively, with the support of Market Intelligence and CLM.CLM: Approve and oversee all Customer Lifetime Management (CLM) campaigns