.About Gluo Gluo, an Orium Company, is a leading eCommerce agency with over 20 years in the market. We implement ecommerce platforms, payment gateways, search engines, content management systems, ERPs, and CRMs. Additionally, we develop new commerce functionalities from scratch. We specialize in Headless and Composable Commerce. We create flexible, connectable, and scalable stores that enhance your user experience. We're a remote company based in Mexico, and our team of 100+ brings together strategists, architects, designers, and developers to craft innovative digital experiences. About the Opportunity Gluo is seeking a dynamic and experienced Account Manager to join our team. In this role you'll work closely with customers to transform ideas and opportunities into successful project engagements. You're a people person who thrives on building relationships and trust, and you love working with customers. With experience in digital, e-commerce, and professional services agencies, you understand the complexity of scoping and delivering project work. You possess a deep understanding of software design and development for various user interfaces, including retail e-commerce, D2C, B2B, and workplace tools. Your broad knowledge allows you to advise effectively on software and technology while leading strategic programs with multiple stakeholders and multi-year timelines.ResponsibilitiesWorking collaboratively with the account services team, you'll shepherd opportunities through our sales process, including pitch and SOW development.Develop and maintain comprehensive account plans, driving growth and building cross-departmental relationships by negotiating renewals, expanding our reach, and presenting new ideas to customers.Support new business development within existing customers.Manage existing accounts, account plans, and serve as a point of first contact for your clients within Orium.Maintain strong working relationships with delivery teams to support engagements according to the scope and with a high degree of quality.Attend and participate in meetups, conferences, and other industry events.Review delivery teams' implementation to ensure alignment to vision, goals, and that the solution is meeting the identified customer success criteria / KPIs.Help lead roadmap planning, various design and strategic workshops, quarterly business reviews, and project check-ins as a trusted advisor to the client.Ability to travel frequently to Mexico City to meet with customers and partners, with occasional travel across the Americas as needed.Skills and Qualifications5+ years experience in account management, customer success, sales or business development.3+ years experience working in a professional services customer-facing role; must be comfortable communicating with clients.Proven experience managing accounts with projects or offerings across websites, e-commerce experiences, or other design/development opportunities