**About Us**
It's simple, we prosper by putting people ahead of profits.
Point blank.
We created Helpware because we saw a need to change the way business is done in our world of outsourcing.
We believe employee satisfaction doesn't need to be compromised in order to deliver the best quality to our clients.
In fact, we discovered that enhancing our employee experience is exactly how we provide high-class service to our powerhouse clients.
Helpware is a better kind of outsourcing, one centered around People.
**What is this role about?
**:
As an **Accounting Support Representative**, you will be responsible for helping clients answer questions they have regarding the accounting tools provided by our client.
You will be responsible for assisting and answering general accounting questions, as well as identifying errors and coaching the client on how to correct them in the tool.
**What awaits you in this role**:
- Provides financial information to management by researching and analyzing accounting data; preparing reports.
- Prepares asset, liability, and capital account entries by compiling and analyzing account information.
- Documents financial transactions by entering account information.
- Recommends financial actions by analyzing accounting options.
- Summarizes current financial status by collecting information; preparing balance sheets, profit and loss statements, and other reports.
- Maintains accounting controls by preparing and recommending policies and procedures.
- Guides accounting clerical staff by coordinating activities and answering questions.
- Reconciles financial discrepancies by collecting and analyzing account information.
- Secures financial information by completing database backups.
- Maintains financial security by following internal controls.
- Prepares payments by verifying documentation, and requesting disbursements.
- Answers accounting procedure questions by researching and interpreting accounting policy and regulations.
- Complies with federal, state, and local financial legal requirements by studying existing and new legislation, enforcing adherence to requirements, and advising management on needed actions.
- Prepares special financial reports by collecting, analyzing, and summarizing account information and trends.
- Maintains customer confidence and protects operations by keeping financial information confidential.
- Be technically savvy and competent
- Provide outstanding quality
- Quick thinkers & able to adapt
- Responsive to the needs of Customers
- Full dedicated to a 40 hour work week
- Other duties as assigned.
**What we are looking for**:
- Strong accounting background and understanding
- Reporting Skills
- Detail and deadline oriented
- Reporting Research Results
- Able to maintain a high level of confidentiality
- Excellent time management skills
- Data Entry Management
- General Math Skills
- Outstanding verbal and written communication in business terms with external customers
- Capability to maintain the highest confidentiality around company proprietary information
- Intermediate Excel knowledge
- Able to thrive with mínimal direction
- Enjoyment of working with and communicating with people and solving problems
- Ability to multitask and prioritize while remaining calm and pleasant
- Strong organizational skills
- General restaurant knowledge and experience
- Must be able & willing to work 9:00 am - 6:00 pm CST Weekdays
**What we offer**:
- Law Benefits
- Social Security (IMSS)
- 12 Vacations Days after First Year
- Vacation Bonus (Prima Vacacional)
- Christmas Bonus (Aguinaldo)
- Sunday Bonus (Prima Dominical)
- Food Vouchers
- Health Insurance
- Excellent Work Environment
- Opportunities for Growth
- On Staff Psychologist and Nutritionist
- Convenient Partnerships for Food and _More!_
**Our Client's Background**
Our client provides a restaurant-specific accounting and back office software platform that alleviates the significant burdens placed on restaurant operators - allowing concepts to operate more efficiently and profitably in a digital world.
**Work Environment**:
As the COVID-19 pandemic and the different levels of quarantine continue to threaten our future, what remains is our commitment to our people.
We are committed to providing continuous employment to people, especially those severely affected by this pandemic.
Our policy is our people first, and our goal is to keep our employees safe during these uncertain times.
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