Bilingual Call Center RepresentativeApply locations Aguascalientes, Aguascalientes - Mexico
Time type: Full time
Posted on: Posted 3 Days Ago
Time left to apply: End Date: December 31, 2024 (17 days left to apply)
Job requisition id: R00178756
Job Summary The position is responsible for providing excellent and efficient quality service in inbound calls from Customers/Businesses that own a vehicle through Nissan Motor Acceptance Corporation (NMAC) or Infiniti Financial Services (IFS) regarding any inquiry, complaint, and/or question they have regarding their loan and/or lease accounts (including technical support assistance to the NMAC/IFS Website). This service extends to NMAC/IFS Dealerships, Insurance Companies, and/or third parties (i.e., Other Financial Institutions) inquiring about subjects like Payoffs, Total Loss, Vehicle Damage, Titles, and others. The majority of the calls are in English, but there might be a few calls in Spanish.
Responsibilities Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships, and/or Third Parties (Other Financial institutions, insurance companies, etc.) resolving inquiries, handling complaints, and walking them through the correct process according to their original request.The agent will identify the current Account status for appropriate action on both Retail and Lease NMAC/IFS phone calls regarding a Total Loss incident, Vehicle Damage, Titles, End of Term, Interest rate, Post Maturity Date, and other subjects.Maintains a Quality Standard on all phone calls received/made, guaranteeing a minimum overall average percentage of 85% following our Call model to assure all Compliance, State, and Federal regulations are within guidelines.Utilizes all tools and resources available to proactively resolve our Customer's concerns and prevent any further callbacks.Follows all Adherence guidelines to achieve a minimum target of 95%.Requirements High School Diploma; BA Degree preferred.Knowledge of Excellent Customer Service Techniques (Call Center based preferably).Fluent English.MS Office Intermediate.Skills Basic understanding of the auto finance industry.Empathetic with difficult situations.Active Listening.Customer Focus.Good Grammar and Communication Skills.Problem-Solving and Negotiation Skills.Schedule: Availability to work 48 hrs per week. Schedules could fall within the time frame (6:00 am until 9:00 pm) from Monday - Friday and Saturdays from 6:00 am until 5:30 pm. Depending on Department requirements, a 6 day or 5 schedule will be assigned for at least 6 months.
-Nissan (NMEX, NEdM, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción (ni discriminación por género, identidad y/o expresión de género, orientación sexual, raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición. -Nissan (NMEX, NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition. -By applying for the advertised position, candidates acknowledge that Nissan Mexicana and its subsidiaries reserve the right to conduct a public conduct search due to the sensitive nature of the assets and information involved in the role. This includes, but is not limited to, proprietary information, financial data, and other assets requiring safeguarding. Nissan Mexicana and its subsidiaries assure confidentiality and compliance with all legal requirements regarding the use of such information. By applying for this position, you are consenting to this check. Aguascalientes, Aguascalientes, Mexico
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