Bilingual Call Center Representative

**Job Summary**

**Responsibilities**
- Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships, and/or Third Parties (Other Financial institutions, insurance companies, etc.) resolving inquiries, handling complaints, and walking them through the correct process according to their original request.
- Maintains a Quality Standard on all phone calls received/made guaranteeing a minimum overall average percentage of 85% following our Call model to assure all Compliance, State, and Federal regulations are within guidelines.
- Must be able to utilize all tools and resources available to proactively resolve our Customer's concerns and prevent any further callbacks.
- Must be able to follow all Adherence guidelines to achieve a minimum target of 95%

**Requirements**:

- High School Diploma; BA Degree preferred
- Knowledge of Excellent Customer Service Techniques (Call Center based preferably)
- Fluent English
- MS Office Intermediate

**Skills**
- Basic understanding of the auto finance industry.
- Empathetic with difficult situations
- Active Listening
- Customer Focus
- Good Grammar and Communication Skills
- Problem-Solving and Negotiation Skills

**Schedule**:
Availability to work 48 hrs per week
- Schedules could fall within the time frame (6:00 am until 9:00 pm) from Monday - Friday and Saturdays from 6:00 am until 5:30 pm

Depending on Department requirements a 6 day or 5 schedule will be assigned for at least 6 months.
- Nissan (NMEX,NEdM, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción (ni discriminación por género, identidad y/o expresión de género, orientación sexual, ) raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.
- Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.

Aguascalientes Aguascalientes Mexico