Bilingual Client & Candidate Care Representative

We have great people here and are looking for more. Come join us - you will love it!
- Position Type: Full-Time
- Location: Mexico - Remote
- About The Role:

- This Is What You'll Do:
- Professionally assist callers with navigation of background check and onboarding processes while ensuring confidentiality and positively-representing Sterling.-
- Respond to questions about our services, results, and provide additional specialized services upon request.Ensure that all requests and case management workflows are resolved in a timely manner to meet contractual SLAs and client expectations.-
- Effectively communicate with clients, management and team members on an as needed basis with issue resolution.-
- Conduct and deliver additional projects as assigned by manager.- This Is What We're Looking For:
- Must be fully bilingual in English and Spanish (reading, writing and speaking).-
- Must have excellent communication and professional writing skill.-
- Excellence in analyzing situations and can respond quickly in a courteous and professional manner.-
- Adapts quickly and is self-driven to learn and understand process.-
- Ability to perform well under pressure and with time-sensitive projects.-
- Must be exceptionally reliable with attendance and punctuality.-
- Typing Speed 60 wpm.-
- High school diploma or equivalent required.-
- Prior professional work experience preferred.- Follow us:_
- Equal Employment Opportunities at Sterling_
- Disclaimer_
- This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job._