Bilingual Client Support Specialist – Legal Services Team Location: Guadalajara, Jalisco Are you bilingual in English and Spanish, with call center experience but looking for more than just a typical call center role? Join our team as a Bilingual Client Support Specialist, where your contributions will make a real impact, and you'll be valued as an essential team member—not just a number.Key Responsibilities: Manage inbound and outbound client calls, delivering exceptional service and follow-up.Coordinate and schedule appointments for clients and attorneys, ensuring smooth communication.Assist with administrative tasks, including non-litigation legal documentation.Draft, proofread, and organize essential legal documents for clients.Provide accurate updates to clients regarding case progress and respond to inquiries effectively.Qualifications: Fluent in English and Spanish (fully bilingual).Resident of Guadalajara or nearby areas.High School Diploma, or partial college education (no degree necessary—we value your experience and drive).Minimum of 6 months experience in customer service, ideally within a call center.Basic skills in Microsoft Office (Word, Excel, Outlook).Knowledge of legal services is a bonus, but not required.Compensation and Benefits: Competitive salary: 13,000 to 16,000 MXN per month, after taxes, based on skills and experience.Career growth: Be part of an American-culture company with clear growth pathways, all while working in Guadalajara.Legal benefits: IMSS, paid vacation, and Christmas bonus.Referral bonus: Earn 5,000 MXN for referring successful candidates.Work-life balance: Fixed Monday to Friday schedule from 9:00 AM to 5:30 PM EST.Days off: All the US Holidays off.Paid training: You'll be supported from day one, with fully paid training to help you succeed.If you're ready to advance beyond the limitations of traditional call centers, apply today to become a valued member of our dynamic team! Send your resume in English to get started.Tipo de puesto: Tiempo completoSueldo: $13,000.00 - $16,000.00 al mesBeneficios:Aumentos salarialesBebidas gratisDescuento de empleadosDescuento de gimnasioDescuentos y precios preferencialesEstacionamiento de la empresaOpción a contrato indefinidoPrograma de referidosTipo de jornada:DiurnoFines de semanaLunes a viernesTurno de 8 horasIdioma:Inglés (Obligatorio)Ubicación:44600, Guadalajara, Jal. (Obligatorio)Lugar de trabajo: Empleo presencial#J-18808-Ljbffr