Bilingual Collections AgentJoin the wave of growth at Maersk! We're not just a company, we're a movement. With a vision larger than the ocean, we're on a mission to connect and simplify our customers' supply chains as a true integrator of container logistics. And we need talented individuals like you to make it happen! A year of growth, and we're just getting started! Our Global Service Centers (GSC) in Mexico and Brazil have been thriving for over a year now, and we're taking it to the next level. As part of our GSC Americas team, you'll be at the forefront of driving excellence across our global network, collaborating with diverse professionals, and embracing challenges that inspire growth. If you're ready to propel your career with a world leader in transport and logistics, Maersk is your destination. Embark on a journey with us—where your passion will navigate the future of global commerce. As an AR Collections Agent, you will manage our collections process, and will have the opportunity to understand the overall Shipping industry.
We Offer: We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.
Energizing and pioneering, this is also an environment that keeps you motivated. You'll be joining a values-led, genuinely diverse, and talented team that is passionate about being there for employees, and for each other. We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.
We have a competitive compensation and benefits package for full-time employees. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.
We value the diversity of our talent and will always strive to recruit the best person for the job. We're proud of that and we see it as a genuine source of strength for building high performing teams.
Key Responsibilities: Review statements of account and ensure appropriate attention to detail and that they fall in line with SLAs and client requirements.Review business reports, identify invoices outstanding and generate call lists/priority list on a daily basis.Review on-account payments and advise order to OTC team of where payments should be applied.Act as the communication interface between OTC, disputes and other departments.Ensure that high risk customers are escalated to Managers for treatment.Monitor payment application and supply relevant updates to the OTC team.Monitor disputes.Monitor daily emails and ensure these are either responded to or forwarded to the correct department/escalation point in a timely and accurate manner.Liaise with in-country coordinator, sales persons where necessary.Adhere to relevant legislation (country/cluster specific).Answer queries from customers by inbound and outbound calls.We are looking for: At least 2 years of experience in B2B (business-to-business) collections and/or order-to-cash processes.Previous experience in sales or customer service in call centers and/or as BPO (Business Process Outsourcing) is preferred.English Level (Oral and written): B2 - C1 (Required)Academic background in Finance, Accounting, Commercial degrees or related fields.Proficient in MS Excel.SAP experience is highly preferred.Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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