Role & Responsibilities:- Subject Matter Expert on multiple company specific, client specific and soft skill training topics- Subject Matter Expert on our LMS platform as well as other training, coaching & performance management tools- Thoroughly document all training completion, lesson plans and training schedules including updates and version control- Create engaging training initiatives and roll out plans for different clients, lines of business and personnel in the company- Provide training feedback and insights to new employees during on-boarding as well as to Contact Point 360's leadership, operations & HR teams- Provide recommendations and create content on training trends and opportunities- Liaise with Operations, Quality Assurance and Human Resources to discuss SWOT analysis related to training- Assist other trainers as needed and complete other duties as assigned- Has broad training experience including in-class and remote training- Has a winning attitude, energy and mindset that is contagious to those they interact with- Thrives on being challenged, working well under pressure, and taking a solution-oriented approach always- Has a critical eye for detail when it comes to industry best practices, processes and version control methods for all learning and development initiatives- Makes it their mission to be proactive, self-start and show self-initiative in all responsibilities and tasks- Has incredibly strong computer and typing skills including but not limited to Microsoft Office Suite, Microsoft Teams, SharePoint, Teamwork, etc.Qualifications:- Completion of high school education and some training certifications are considered an asset- Minimum of 3 years progressive work experience in the BPO industry in a similar capacity- Experience with the full training lifecycle including analysis design, delivery and evaluation- Availability to work evenings or weekends as required to meet and exceed company & client expectationsWhat we offer- Great salary up to $24,000- Law Benefits- Medical Expenses- Life Insurance- Pantry Vouchers 5%Tipo de puesto: Tiempo completoSalario: $24,000.00 - $28,000.00 al mesHorario:- Turno de 8 horas- Turno mixtoPrestaciones:- Seguro de gastos médicos mayores- Seguro de vida- Vales de despensaExperiência:- Bilingual trainer: 1 año (Deseable)Idioma:- English (Obligatorio)