Descripción y detalle de las actividadesWe are seeking a highly motivated and skilled Bilingual Customer Service Representative (CSR) to join Eddy Pump. As a Bilingual CSR, you will be responsible for delivering exceptional customer support and building strong relationships with our clients. This position requires excellent communication skills, strong problem-solving abilities, and a passion for delivering outstanding customer experiences in a manufacturing environment. Responsibilities: Serve as the main point of contact for customers, handling inquiries, order processing, and resolving issues related to products or services in a timely and professional manner. Communicate effectively with customers in both languages (English and Spanish, etc.) to ensure accurate understanding and build rapport. Provide product information, technical specifications, and pricing details to customers, assisting them in making informed purchasing decisions. Collaborate closely with internal teams, including sales, production, and logistics, to ensure timely delivery of products and resolve any customer-related concerns.Experiência y requisitosProven experience as a Customer Service Representative or similar role in a manufacturing environment is preferred. Fluency in English and Spanish is essential. Exceptional verbal and written communication skills in both languages are required. Strong customer service skills, with the ability to build positive relationships and effectively address customer needs and concerns. Excellent problem-solving and conflict resolution abilities, with a focus on finding practical solutions for customers while considering manufacturing constraints. Proficient computer skills, including experience with customer service software, order management systems, and Microsoft Office Suite. Detail-oriented with strong organizational skills to handle multiple tasks and prioritize workload effectively.OrganizaciónMam de la Frontera, S.A. de C.V.GiroMaquiladora (Export.)Actividad principalMaquila, shelterNúmero de empleados8000**Área** Atención a Clientes/Call Center/Telemarketing**Contrato** Permanente**Turno** Diurno**Jornada** Tiempo Completo**Horario** L-V: 7:00 - 17:00**Estudios** Carrera Profesional**Sexo** Indistinto