Bilingual Csr

DATAMARK, Inc. is currently hiring for the position of Bilingual Customer Service Representative (CSR).In this role, the Bilingual CSR will be responsible for handling customer inquiries, providing product or service information, and resolving customer issues or complaints.
They will communicate effectively in both English and Spanish to assist bilingual customers.
The Bilingual CSR will maintain accurate customer records, update account information, and escalate complex cases to the appropriate team members as needed.
They will ensure a positive customer experience and strive to achieve customer satisfaction.ResponsibilitiesHandle incoming customer inquiries via phone, email, or chatProvide accurate information on products or servicesResolve customer issues or complaints in a timely and efficient mannerMaintain accurate and up-to-date customer recordsUpdate account information as necessaryEscalate complex cases to the appropriate team members or departmentsEnsure a positive customer experience by providing exceptional serviceRequirementsHigh school diploma or equivalentFluency in both English and SpanishPrevious customer service experience preferredExcellent communication skills in both English and SpanishStrong problem-solving and decision-making abilitiesGood computer literacyAbility to work in a fast-paced environmentAttention to detail and accuracyBenefitsHealth InsuranceWork From HomePerformance BonusPaid trainingFlexible schedulesInternet StipendSeniority levelEntry levelEmployment typeFull-timeJob functionCustomer ServiceIndustriesNon-profit Organizations and Primary and Secondary Education#J-18808-Ljbffr